Privacy Policy

Last updated: February 2026

Guanabana (“we,” “our,” or “us”) operates the website https://guanabanajax.com (the “Site”). This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with our services.

By using our Site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personal information when you voluntarily provide it to us, such as when you:

Place an order through third-party platforms
Fill out a contact form or job application
Subscribe to updates, promotions, or loyalty programs
Opt into SMS communications
Communicate with us via email, phone, or text message

This information may include your name, email address, phone number, and any other details you choose to provide.

Automatically Collected Information

When you visit our Site, certain information may be collected automatically, including:

IP address
Browser type and device information
Pages visited and time spent on the site
General location data

This information is used for analytics, security, and website performance purposes.

Use of Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site.

We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies and related technologies to collect data such as pages visited, time spent on the site, and general usage patterns.

We may also use Meta (Facebook and Instagram) tools, including the Meta Pixel, to measure advertising performance and display relevant ads to users who have previously visited our Site.

You can disable cookies through your browser settings. Please note that disabling cookies may limit certain features of the Site.

SMS Communications

If you choose to opt into SMS communications from Guanabana, we may use your mobile number to send informational and transactional messages related to our business, including but not limited to:

Order confirmations and updates
Pickup or delivery notifications
Customer service communications
Loyalty and rewards notifications
Promotions or special offers (opt-in only)
Important operational or business updates

Message frequency may vary.
Message and data rates may apply depending on your mobile carrier.

SMS Privacy Commitment

SMS opt-in information and phone numbers collected for SMS purposes are NOT shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

You may opt out of SMS communications at any time by replying STOP to any message.
For assistance, reply HELP or visit https://www.guanabanajax.com/.

How We Use Your Information

We use the information we collect to:

Operate and maintain our website and services
Process orders and customer requests
Respond to inquiries, applications, or support needs
Improve our products, services, and user experience
Analyze website traffic and marketing performance
Communicate promotions, updates, or loyalty rewards (opt-in only)

We do not sell or rent your personal information.

Third-Party Services

We may share limited information with trusted third-party service providers that help us operate our business, including but not limited to:

Square and other payment or ordering platforms
Delivery and ordering partners
Google Analytics
Meta (Facebook and Instagram)
Communication platforms such as RingCentral

These providers process information only as necessary to perform services on our behalf and are subject to their own privacy policies. We do not control their data practices.

Our Site may contain links to external websites. We are not responsible for the content or privacy practices of those sites.

Payment Information

All payment transactions are processed securely through third-party platforms such as Square. Guanabana does not store or have access to your full payment card information.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the right to:

Request access to your personal information
Request correction or deletion of your data
Opt out of certain communications or marketing

California residents may have additional rights under applicable privacy laws.

To exercise these rights, please contact us using the information below.

Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Email: info@guanabanajax.com
Website: https://guanabanajax.com

SMS Terms of Service

By opting into SMS communications from Guanabana through our website, in-store sign-up, or any other approved method, you agree to receive text messages from us.

These messages may include order updates, pickup or delivery notifications, customer service communications, loyalty and rewards notifications, and promotional messages (opt-in only).

Message frequency may vary.
Message and data rates may apply.

To opt out at any time, reply STOP to any message.
For help, reply HELP or visit https://www.guanabanajax.com/.

For more information about how we collect, use, and protect your information, please review our Privacy Policy at https://www.guanabanajax.com/privacy-policy/.